Welcoming You Home: Q&A

On behalf of Oakmont Village Association, we are saddened by the loss of homes in our community. We are here to support you through this difficult time with the aid of the City of Santa Rosa and PG&E. Please read over the following information to familiarize yourself with the available resources.

Is the evacuation warning and order still in effect for Oakmont?

Some of homes in Oakmont Village are still in an evacuation order zone with the majority currently in a warning zone. Please be mindful of the city’s informational resources, available here for more information:
Direct link to map:

SoCo Alerts
Phone call alerts sent from Sonoma County for evacuations, shelter-in-place orders, boil water notices, and much more. To sign up visit:

Nixle Text Message Alerts
Nixle keeps you up-to-date with relevant information from your local public safety departments. To opt-in, text your zip code to 888777.
Click Here To Learn More

Evacuation Warning Means:
If you are in an evacuation warning area, be prepared to evacuate. If you feel unsafe, evacuate.
This means you can now return home at your own risk. These areas are still at risk from the fires in the area. We recommend you stay home for the day once you arrive. There’s going to be a lot of traffic in the area so please drive safely; our priority is getting everyone home safely. The public is reminded to stay vigilant on current fire conditions. Please continue to adhere to road closures and any evacuation warnings. A reminder to drive slowly and yield to emergency personnel in the area.

How to get gas (and electric) turned on?

PG&E has created a help-ticket for every home in Oakmont. They will be proactively visiting homes to restore gas and electric. No action is necessary to restore your utilities. Should you have a problem or concern please contact PG&E 1-800-743-5002.
PG&E will be in Oakmont as late as 10 p.m. this evening (10/5/2020) or pge.com/wildfirerecovery.

How to dispose of spoiled food?

Spoiled Food
If your refrigerator has been non-operational for an extended period of time, the food inside has gone bad. When it doubt, throw it out! Remove packaging and place all food waste in your green compost cart. Clean and dry food and beverage containers can be placed in your blue recycle cart.

Garbage Service
Regular garbage, recycle, and compost service provided by Recology will resume as evacuation orders are lifted. Perishable food items likely need to be disposed creating additional waste. To help with the additional waste disposal, Santa Rosa Residents who have been allowed back into their homes may place extra bags of garbage next to their service bins on their regularly scheduled collection day for removal at no additional cost.

Trash pickup will be on the normal day for your area. An extra garbage truck will accompany the regularly scheduled vehicle to assist with collecting additional waste. Residents do not need to call ahead, just place your extra bag(s) next to your waste bins.

Compostable food needs to be removed from wrappers and placed in the green can.

This information was pulled from the City’s page here:

Is the water safe to use in Oakmont?

Please follow the City’s guidelines for water safety, testing and repairs:

What about my mail?

Mail delivery has resumed in Oakmont. If your mail has not arrived yet you may want to give it a day or so, but if it persists you may want to contact the USPS office (800-275-8777), and seek out updates on their Service Alerts page:

Ash Removal:

Please follow the City’s guidelines for removing ash, available here: https://srcity.org/3413/Returning-Home-After-Fire#Ash

Safe Cleanup of Fire Ash and Debris:


Smoke Damage:

Please follow the City’s guidelines for removing smoke, available here: https://srcity.org/3413/Returning-Home-After-Fire#SmokeDamage

When will the OVA Office reopen?

Due to the County SIP COVID-19 Orders, the OVA Office Staff is available Monday, Tuesday and Wednesday by appointment, click below to book:

For registration of your first-time resident access card,
please contact Resident Registration at resreg@oakmontvillage.com or by calling 707-539-1611 ext. 1.  



All staff is available via email and is able to check their voicemail, Monday through Friday, 8:30 a.m. to 5:00 p.m.

When will the pools reopen?

Maintenance staff was onsite Sunday and began assessing work that needs to be done per the health and safety requirements and guidelines. We will send out an email announcement as soon as more information is available.


Potential for Debris

Keep phones on and charged, flashlights nearby, and blankets handy. Potential for debris in areas near the Glass Fire scar. Please be sure to keep

Sonoma County Stay At Home Order

Sonoma County has announced a stay at home order which you may read here:https://sonomacounty.ca.gov/CAO/Press-Releases/Sonoma-County-to-adopt-Stay-Home-Order/ This order does not prohibit outdoor activities and OVA’s outdoor facilities,